Once your order has been shipped, you’ll receive a shipping confirmation email including a tracking link. If you don’t see it, please check your spam or junk folder.

If your order hasn’t been shipped yet, please contact us as soon as possible at info@lsjewelry.de. We’ll check whether a change is still possible.

Yes—if your order hasn’t been shipped yet. Please email us as soon as possible at info@lsjewelry.de.

Yes—all prices shown on our website include VAT as required by German law. The final price includes all applicable taxes and duties for deliveries within the EU.

If your package is marked as “delivered” but you haven’t received it, please first check with your local courier (e.g., DHL) and ask your neighbors or building manager. If it still can’t be found, contact us immediately at info@lsjewelry.de — we’ll help investigate and provide a solution.

Yes—return shipping costs are currently not covered by us. We recommend using a trackable shipping method. Once we receive and inspect the unused item, we’ll refund the purchase amount.

Yes, our jewelry is made of 925 sterling silver and is nickel-free and skin-friendly.

Yes, every order comes in a high-quality jewelry box — perfect for gifting.